IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

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ShieldStone Coverage Solutions, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

 

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1.Information We Collect

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We collect the following types of information:

 

Personal Information:

 

• Name, email address, phone number, physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

 

Non-Personal Information:

 

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

 

Customer Communication:

 

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

 

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2.How We Use Your Information

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We use collected data for:

 

• Providing and improving our services

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, and promotions

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

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3.SMS Messaging & Compliance

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Text Message Program Terms & Conditions

 

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

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Opt-In & Consent:

 

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

 

Opt-Out Instructions:

 

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately.

 

Message Frequency & Content:

 

• Message frequency varies based on your interactions with our business

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

 

Help & Support:

 

• Reply "HELP" for assistance or contact us at info@shieldstonecs.com

• Customer support is available during regular business hours

 

Carrier Information:

 

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

 

SMS Data Protection Statement

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

 

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4.Information Sharing & Disclosure

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We do not sell, rent, or trade personal information. We may share information with:

 

Service Providers:

 

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

 

Legal Compliance:

 

• If required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

 

Business Transfers:

 

• In case of mergers, acquisitions, or sale of assets

• In such cases, your data remains protected under the terms of this policy

 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

 

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5.Data Security

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We implement and maintain reasonable security measures to protect your personal information:

 

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments and updates

• Employee training on data protection

• Breach notification protocols in accordance with applicable laws

• Secure backup systems and disaster recovery procedures

 

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

 

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6.Cookies & Tracking Technologies

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We use cookies and similar technologies to:

 

• Analyze site traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

 

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

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7.Your Rights & Choices

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You have the right to:

 

• Access, update, or delete your personal information

• Opt-out of marketing emails by clicking "unsubscribe" in our emails

• Opt-out of SMS messages by replying "STOP"

• Request information on how we process your data

• Withdraw consent at any time for future communications

• Lodge a complaint with a supervisory authority if you believe your rights have been violated

 

To exercise these rights, please contact us using the information in Section 10.

 

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8.Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by (website)

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9.Changes to This Privacy Policy

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We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

 

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10. Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, contact us at:

 

ShieldStone Coverage Solutions, LLC​

Phone: (754) 233-0071

Email: info@shieldstonecs.com

Website: shieldstonecs.com

 

By using our website and services, you consent to this Privacy Policy.